`Terms & Conditions

Last Updated: 17th Aug 2026

Welcome to Shree Sai General Stores & Services. By accessing or using this online store and placing an order, you agree to the following Terms & Conditions.

1. About This Store

This online store is operated by Shree Sai General Stores & Services, located at GB Road, Thane.

The store allows customers to browse products/services, view prices and offers, select quantities and submit orders online.

2. Products & Services

We make reasonable efforts to ensure that product names, descriptions, images, prices, offers and availability are accurate.

However, product images may vary slightly from the actual product due to photography, lighting, packaging or manufacturer changes.

For services, licences, registrations, insurance assistance and similar offerings, the information displayed represents the service offered by the business and does not necessarily represent any government fee, insurance premium or statutory charge unless specifically stated.

3. Prices & Offers

All prices displayed on the store are in Indian Rupees (₹) unless otherwise specified.

Prices, discounts and promotional offers may change without prior notice.

Any applicable delivery charges, taxes or additional service charges will be communicated to the customer where applicable.

An offer is valid only for the period specified by the business and subject to availability.

4. Product Availability & Stock

Products are displayed subject to availability.

Although we make reasonable efforts to maintain accurate stock information, there may be occasions when a product becomes unavailable before an order is processed.

If an ordered product is unavailable, we may contact the customer regarding cancellation, substitution or an alternative arrangement.

5. Placing an Order

Customers may select products, specify quantities and submit their order through the online store.

Submitting an order does not necessarily mean that the order has been accepted or confirmed.

The order will be considered confirmed only after the business verifies the order and confirms its availability and applicable charges.

We reserve the right to cancel or decline an order due to stock unavailability, incorrect pricing, incomplete information, suspected fraudulent activity or other genuine business reasons.

6. Order Information

Customers are responsible for providing accurate information, including:

• Name
• WhatsApp/mobile number
• Delivery address
• Product selection
• Quantity
• Any other information required to process the order

The business cannot be held responsible for delays or failed delivery caused by incorrect or incomplete information supplied by the customer.

7. Order Status

After an order is received, the business may update its status, such as:

Pending → Dispatched → Delivered

An order may also be marked as:

Cancelled

Customers may be informed about important order-status changes through WhatsApp, phone, email or other available communication methods.

8. Delivery

Delivery availability, delivery areas, estimated delivery time and delivery charges may vary depending on the product and location.

Estimated delivery times are indicative and may be affected by circumstances beyond our control, including courier delays, weather, transportation issues, public holidays or other unforeseen circumstances.

The customer may be required to provide a valid delivery address and remain available to receive the order.

9. Cancellation

Customers may request cancellation before the order is dispatched, subject to the business's cancellation policy.

Once an order has been dispatched, cancellation may not be possible.

The business may cancel an order where the product is unavailable, information is incorrect, payment requirements are not fulfilled, or the order cannot reasonably be processed.

10. Returns, Exchanges & Refunds

Returns, exchanges and refunds are subject to the individual business's policy and the nature of the product or service.

Certain products may not be eligible for return or exchange because of their nature, hygiene considerations, customization, perishability or other applicable restrictions.

Where a refund is approved, the applicable refund method and processing time will be communicated to the customer.

Nothing in these Terms is intended to exclude any rights or protections available to consumers under applicable law.

11. Damaged or Incorrect Products

Customers should notify [Business Name] as soon as reasonably possible if they receive a damaged, defective or incorrect product.

The business may request photographs, videos, order details or other information to verify the issue before approving a replacement, return or refund.

12. Payments

Payment methods accepted by the business may include Cash on Delivery, UPI, bank transfer, online payment or other methods specified at checkout or communicated by the business.

An order may be cancelled if the required payment is not completed within the applicable period.

13. Customer Communication

By placing an order, the customer agrees that the business may contact them regarding:

• Order confirmation
• Order status
• Delivery
• Cancellation
• Returns or refunds
• Other information directly related to the order

Any promotional communication will be handled separately in accordance with applicable law and the business's privacy practices.

14. Customer Personal Information

Information provided by customers, such as name, mobile/WhatsApp number, delivery address and order details, may be used for processing and fulfilling orders, communicating with customers and maintaining transaction records.

Personal information will be handled in accordance with our Privacy Policy and applicable data-protection laws.

15. Services, Licences & Registrations

Where this store offers services such as insurance assistance, licences, registrations, tax services, documentation or other professional assistance:

• The business acts only within the scope of the services it is legally permitted to provide.
• Government fees, statutory charges, insurance premiums and third-party charges may be additional unless expressly included.
• Approval or issuance of any licence, registration, policy or certificate is subject to the decision of the relevant government authority, insurer or other authorized organisation.
• Payment for an assistance service does not guarantee approval, issuance or acceptance by any government authority, insurer or third party.

16. Prohibited or Unlawful Products

The business shall not use this store to offer products or services that are unlawful, prohibited, fraudulent, misleading or otherwise restricted under applicable laws.

The business reserves the right to remove any product or service that violates applicable law or these Terms.

17. Accuracy of Information

We reserve the right to correct errors relating to product information, pricing, stock, descriptions or offers.

If an order has been placed based on an obvious pricing or listing error, the business may contact the customer before processing the order.

18. Third-Party Services

The store may use third-party services such as WhatsApp, payment providers, courier companies, email services or other technology providers.

Their respective terms and privacy policies may also apply when customers use those services.

19. Limitation of Liability

The business will make reasonable efforts to provide accurate information and fulfil confirmed orders.

However, the business shall not be responsible for delays or failures caused by circumstances beyond its reasonable control, including third-party delivery services, network failures, technical problems, natural events or other unforeseen circumstances.

Nothing in these Terms limits any liability or consumer right that cannot legally be excluded under applicable law.

20. Changes to These Terms

The business may update these Terms from time to time.

The updated Terms will be made available through the online store, and continued use of the store after an update may be subject to the revised Terms.

21. Contact

For questions regarding products, orders, cancellations, returns or services, please contact:

Shree Sai General Stores & Services

Phone/WhatsApp: 8262071332

Email: ssg@gmail.com

Address: Thane

Important Notice

This online store is operated by Shree Sai General Stores & Services. Product/service information, pricing, fulfilment, delivery, cancellation, returns, refunds and customer service are the responsibility of the business operating this store.

My Viscards provides the technology/platform used to create and operate the online store and is not the seller of the products or services listed by the business, unless expressly stated otherwise.